Privacy Policy

Air Con Sunshine Coast respects your privacy and is committed to protecting your personal information that you provide to us. We aim to ensure that any information of a personal nature which is collected and stored by us is handled in an appropriate manner and meets all legal requirements contained within the Australian Privacy Principles (APPs), incorporated in the Privacy Amendment (Enhancing Privacy Protection) Act 2012 which came into effect from 12th March 2014.

This policy describes and explains our policies and practices regarding the use and disclosure of your personal information by Air Con Sunshine Coast. Please note that, Air Con Sunshine Coast reviews and updates this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this policy periodically to make sure that you are aware of how Air Con Sunshine Coast collects and uses personal information. By using our website, you consent to the collection and use of your personal information by Air Con Sunshine Coast as explained below.

  1. Personal Information. You have complete control over your personal information. In general, you can visit our website without providing us with any personal information. However, there are instances where we must have your personal information in order for us to grant you an access to our protected and secured sites. This information may include registration data (your name, address, email address, phone number, title, etc.), information request data and response data (“User Information”). When you receive your confirmation email or when you receive any email from the list server, you will be given instructions on how to remove yourself from the list.
  2. Use of User Information. We intend to use such information for purposes of supporting you and your employer’s relationship with Air Con Sunshine Coast by designing a web site content that is suitable to your needs and alerting you to new product and service offerings as they become available. This User Information may be retained by Air Con Sunshine Coast to verify compliance with the agreement between Air Con Sunshine Coast and your employer, to keep track of the domains from which people visit us, to create a user profile to better serve you and your employer, or to simply contact you either electronically or otherwise. If you decide that we should not use your personal User Information to contact you, please let us know and we will not use that information for such purpose. However, please do not submit any User Information if you are less than 18 years of age.
  3. Disclosure of User Information. Air Con Sunshine Coast does not sell, trade or transfer User Information to third parties. However, we may share User Information with our PARTNERS for marketing, advertising or product/service offering purposes. For example, we provide User Information to our PARTNERS for direct emailing of our newsletters, online surveys or notifications on Air Con Sunshine Coast Offerings to our viewers. Whilst we do not actually send information overseas, we do have overseas staff that can access some of our kept information from our databases. These staff members have all been inducted using our Australian induction package and they are bound by those policies in it. They cannot extract such data and use or disclose to any other parties. We also disclose User Information if: we have your consent; we need to share it in order to provide you with the products and/or services you requested; we respond to a court order or you violate our Terms of Use. You may separately agree to provide your personal information to third parties that provide content for Air Con Sunshine Coast Offerings, in order to access and/or use their products and/or services. If you agree to provide such information to these third parties, then your personal information will be subject to their privacy policies. You always have the option on each/any of our direct marketing communications to you, to Opt Out of any further communications of the same.
  4. Accuracy and Security. The accuracy and security of the User Information is important to Air Con Sunshine Coast. Currently, you may review and request updates to your User Information retained by contacting Air Con Sunshine Coast. If you contact us to correct your User Information, we will attempt to correct such inaccuracies in a timely manner. Air Con Sunshine Coast is concerned with the security of your User Information and is committed to taking reasonable steps to protect it from unauthorized access and use of that personal information. To that end, we put in place the appropriate physical, electronic and managerial policies and procedures to secure your personal User Information. We also continue to implement procedures to maintain accurate, complete and current User Information.
  5. Usernames and Passwords. Access to certain content on our web site may be allowed under a written agreement between you or your employer and Air Con Sunshine Coast and will require a username and/or password. In some cases, failure to provide personal information may prevent you from accessing certain Air Con Sunshine Coast web pages containing certain confidential information, products, services, or promotional offers (“Air Con Sunshine Coast Offerings”). By accessing and using our protected and secured web site(s), you agree to maintain the confidentiality of the username and password you selected to access such site(s) and consent to our Terms of Use.
  6. Cookies. Air Con Sunshine Coast uses “cookies”. A cookie is a small data file that a website can transfer to a visitor’s hard drive to keep records of the visits to such site. A cookie contains information such as your username and password that helps us recognize the pages you have visited and improve future visits, but the only personal information a cookie can contain is the information that you provide yourself. A cookie cannot read data off of your hard drive or read cookie files created by other sites. Information stored in cookies may be encrypted, however, we do not store your credit card number in cookies. If you prefer not to accept a cookie, you can set your web browser (Microsoft Internet Explorer or Netscape Navigator) to warn you before accepting cookies or you can refuse all cookies by turning them off in your web browser. However, access to some of our secured web site(s) may require the use of cookies, which you must enable only cookies that get sent back to the originating server. Otherwise, you can still access most of the features on our web site even without accepting a cookie.
  7. External Links. Air Con Sunshine Coast website provides links to other third-party websites. Even if the third party is affiliated with Air Con Sunshine Coast through a business partnership or otherwise, Air Con Sunshine Coast is not responsible for the privacy policies or practices or the content of such external links. These links are provided to you for convenience purposes only and you access them at your own risk.
  8. Terms of Use. Please also see our Terms of Use, which describes the restrictions, disclaimers, indemnification, and limitation of liability governing the use of the entire Air Con Sunshine Coast website.
  9. General. If you have questions regarding our Privacy Statement, please contact Air Con Sunshine Coast via our Contact Us page.
  10. Complaints Procedure. If an individual cannot satisfactorily resolve a complaint with us, he or she can refer the complaint to the Privacy Commissioner for investigation in accordance with the provisions of the Privacy Act.